You're under a sink. The phone rings. You miss it. Within about a minute, the caller gets a text — and they're in a conversation with your shop instead of dialing the next plumber.
Book a Free Strategy Call Call (971) 259-7122Dead simple. A customer calls your business number and you don't pick up — you're on a job, driving, it's after hours. The system detects the missed call and immediately sends a text:
The AI carries the conversation: it asks where they are, what's wrong, and offers real times from your calendar. You wake up (or finish the job) to a booked appointment and a full transcript — not a silent missed-call log.
The text goes out within about a minute of the missed call, once the system is live. That's the whole game: a caller who hears back in 60 seconds stays your caller. A caller who gets voicemail is already scrolling to the next listing.
It runs 24/7 — nights, weekends, holidays. The Sunday-night leak caller gets the same instant response as the Tuesday-morning one.
Honest limits: it's texting, not a voice call. Some situations want a human voice on the line — a burst pipe at 2 AM, a panicked homeowner, anyone who just prefers talking to a person.
That's why text-back pairs best with the AI voice receptionist: the AI answers live calls with a voice, and text-back catches everything else — the calls that come in while the line's busy, the ones you genuinely can't take, the after-hours overflow. Together, nothing falls through.
Plan on about 7 days before texting goes live. SMS for a new business number requires carrier approval — the phone carriers' rule, not ours, and it applies to every provider, including us. We file the approval paperwork during onboarding, so you're not waiting on us. The AI receptionist and your website can go live sooner; the texting starts once the carriers clear it.
Anyone who promises you same-day business texting is either skipping compliance or doesn't know the rules. We'd rather set the expectation now than surprise you later.
Missed-call text-back is included in the Complete System — $497/mo, alongside the AI voice receptionist (500 voice minutes included/mo), your website, AI chatbot, Google review engine, and appointment booking. Month-to-month. Cancel anytime.
Yes. It works with the number you already advertise — the one on your truck, your cards, your Google profile. No new number to print.
Yes. You see every text exchange in real time and can take over anytime — the AI steps aside the moment you do.
The AI offers to have you call back or transfer to you, depending on how we configure it. It's a bridge, not a wall.
Carriers require every business to register before sending texts, to cut down on spam. It's a one-time process per number. Once approved, you're set — texts flow instantly from then on.
Book a free strategy call. We'll look at how your phones get answered today and show you exactly what text-back would catch — and whether it's worth it for your shop.
Book a Free Strategy Call Call (971) 259-7122PDX Systems serves Portland-metro plumbers — Portland, Beaverton, Hillsboro, Lake Oswego, Tigard, Gresham, and Vancouver. Phone: (971) 259-7122 · Email: help@pdxsystems.com
